Case Study
Securing a Global Logistics Company's Web-Based Platform
Client
Confidential
Industry
Logistics
Services
Cyber Security
Addressing Security and Compliance Requirements for a Global Logistics Platform
A global logistics company operating a web-based platform faced the critical need to maintain compliance with industry standards and client requirements. With a user base including executives and decision-makers from Fortune 500 companies and large enterprises across the United States, Germany, and other European countries, the client faced multiple compliance pressures requiring immediate action or the potential to lose clients. Due to their international nature, this included GDPR compliance, NIST standards, and adherence to stringent corporate security policies. The client's customers required annual security assessments to validate security practices.
Comprehensive Security Assessment and Remediation Support
To address these needs, we conducted a thorough security assessment following a rigorous, industry-standard penetration testing methodology. This involved a kickoff and scoping phase, followed by a technical discovery phase where the client's engineering team provided a detailed platform walkthrough. Our testing focused on user authentication and authorization mechanisms, data access controls and isolation, API endpoint security, message handling and validation, as well as session management and token handling. Upon identifying vulnerabilities, we provided comprehensive written documentation, technical proof-of-concept demonstrations, fully functional code examples, and clear remediation guidance for the client's development team. We also provided collaborative support throughout the remediation process.
Improved Security Posture and Compliance Validation
The security assessment identified four primary security vulnerabilities related to insufficient validation of user identity and inadequate access controls. These included unauthorized login history access, unauthorized message access, message forging and sender impersonation, and forged login audit log entries. The client's development team fully remediated all four vulnerabilities with our support, and we conducted comprehensive retesting to verify that all vulnerabilities were completely patched, no residual issues remained, and the platform returned to a secure state. This resulted in a demonstrably improved security posture and validation of the platform's compliance, enhancing trust with enterprise clients and ensuring continued adherence to regulatory standards.
Ticketing and Governance SaaS Case Study: Scaling Reliability for Enterprise Growth
A Fast-Growing Platform Under Enterprise Pressure
Our client is a rapidly growing SaaS provider focused on VIP event ticketing and corporate governance management. The platform supports ticket distribution for premium venues across North America and Europe and is used by enterprise customers that need strong governance around ticket allocation. As the client grew and began serving more demanding enterprise accounts, the platform and the organization started to feel strain in several areas. Cloud configuration and cost inefficiencies became more visible, especially around serverless usage and scaling behavior. Performance issues appeared that were difficult to explain from day-to-day operations. At the same time, the client needed to scale a relatively junior engineering team and build support capacity in English and German to meet expectations from international enterprise customers. On the technical side, database design decisions also began to limit scalability, particularly where structured data was being handled in a way that would be more effective in a relational model. Finally, the pace of change required to keep up with growth exposed a necessity for structure and clear ownership across development phases.
A Long-Term Engagement Across Infrastructure, Architecture, and Process
We supported the client through a phased engagement designed to deliver immediate improvements while also building a clear roadmap for long-term platform evolution.
The first phase, in late 2024, focused on cloud efficiency and cost control. We reviewed the cloud configuration and usage patterns in detail, identified scaling inefficiencies and cost drivers, and highlighted areas where serverless components were being overused, especially in ways that increased cost and complexity. Based on this analysis, we provided concrete recommendations and supported reconfiguration to improve efficiency and predictability.
In the second phase, from late 2024 through May or June 2025, we embedded a senior system software architect full time for approximately six months. The goal was twofold: improve the platform’s technical foundation and raise the delivery capability of the Barcelona-based team. This included hands-on collaboration on architecture and infrastructure improvements, development process optimization, and structured coaching and mentoring to build the team’s skills. This phase also required careful stakeholder management.
In the next phase, starting in 2025, we ran a full-time business process modeling project with two consultants. This work mapped the client’s workflows end to end, documented pain points, and translated operational needs into technical requirements. We identified key bottlenecks and scalability constraints, recommended database direction including a shift from NoSQL to a relational approach for structured domains, and produced detailed process maps and specifications to support a potential full platform rebuild. During this phase, the client explored a split approach in which their existing team would maintain the legacy platform while a new platform could be built based on the new specifications. Step by step, we combined immediate technical improvements with coaching and a practical roadmap to support sustainable scale.
Better Performance Today and a Clear Roadmap for Enterprise Scale
The engagement improved the client’s ability to operate and evolve an enterprise-grade platform. Cloud inefficiencies and cost problems were addressed through targeted configuration improvements, leading to better infrastructure efficiency and higher client satisfaction. The embedded architect strengthened software infrastructure and development practices and helped the engineering team build capability that lasted beyond the engagement, even as the client transitioned to an on-site senior technical lead for continued execution.
In addition, the business process modeling work delivered a structured, detailed roadmap for platform evolution, including clear documentation of workflows, bottlenecks, and scalability constraints, plus concrete technical recommendations for database and architecture decisions. Overall, the project demonstrated that a phased approach can create meaningful technical progress in complex, high-growth environments, and that coupling technical delivery with coaching and stakeholder alignment is often the difference between short-term fixes and long-term stability. The client left with a more efficient platform foundation and a clear path to continued enterprise-ready growth.
