Sie arbeiten gern selbständig? Interessieren sich stets für neue Software-Technologien, um up to date zu bleiben? Und Sie suchen ein agiles und internationales Jobumfeld? Dann sind Sie bei SCALORS genau richtig. Als Software- und Beratungsdienstleister setzen wir spannende IT-Projekte für Mittelständler und namhafte Konzerne aus verschiedensten Branchen um.

Neben den attraktiven Projekten bieten wir unserem Team ein hervorragendes Arbeitsklima, zahlreiche Weiterentwicklungsmöglichkeiten, private Krankenversicherung und marktgerechte bis überdurchschnittliche Gehälter.

SCALORS – wir skalieren Ihre IT-Karriere!

hybrid, office
Location: Bremen, Germany
27. February 2023

On behalf of our Client, Scalors is looking for an IT-service Desk to join our client’s team in Bremen.

About client:

The client is the holding company of the GC-GROUP – Germany’s market-leading wholesaler for building services. To ensure that the approximately 150 medium-sized companies in Germany and 16 other countries function smoothly, we – as the headquarters and service provider – supply more than 20,000 employees with the necessary information, materials, and services. Regardless of our market position, we remain true to our foundation as a medium-sized, family-run company.


  • Active communication with our customers’ contact persons as well as their support regarding technical and functional problems concerning our successful B2B webshop.
  • Independent, structured acceptance of telephone and written concerns and inquiries in the IT system as well as their categorization, prioritization, and qualification with the goal of a high first solution rate.
  • Error analysis and initiation of initial solutions as well as coordination and delegation of selected cases to downstream specialists and development areas.
  • Co-design and support of quality assurance measures (including testing, documentation, training).
  • Contribute to the further development and optimization of service processes in our cross-functional team.


  • Completed IT-related training or a comparable qualification.
  • High customer orientation, commercial thinking, and good communication skills.
  • Structured, independent, and responsible way of working in a team.
  • First experience in 1st or 2nd level support, ideally in an e-commerce environment.
  • Very good knowledge of German as well as good written and spoken English.

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