Back in Control: Restoring Transparency and Security in IT Infrastructure Management

Our client is a prominent holding company recognized for its extensive network of subsidiary businesses. Specializing in offline sales and telemarketing, they operate multiple call centers to generate substantial revenue through lottery and magazine subscription sales. Their sophisticated IT infrastructure supports these operations, necessitating efficient data management and streamlined processes across their diverse portfolio. This makes them a key player in the subscription sales market, focused on delivering effective sales and service solutions to their customers.

In early 2022, the client faced a substantial challenge with their IT infrastructure. They relied heavily on an external outsourcing partner for development, DevOps, and hosting, which led to rising costs and concerns over intellectual property security. This dependency posed significant risks, including potential intellectual property mismanagement. The client's systems, crucial for CRM and payment gateway operations, were outdated and over-engineered, necessitating urgent restructuring to regain control and ensure operational efficiency.

We initiated the process by assigning a lead consultant to assess the client's infrastructure, pinpoint areas of risk, and secure access to essential systems and data. Our team established comprehensive control over the codebase and project management, implementing rigorous backup plans to safeguard operations. As we gradually expanded our team to five experts, we began overseeing and managing the collaboration with the existing outsourced team. Our efforts focused on enhancing transparency, enforcing thorough documentation, and adopting systematic project management, enabling software stabilization, standardization, and the capability to introduce new features.

Our strategic restructuring effectively enabled the client to regain control over their IT systems and secure their intellectual property, reducing dependency risks associated with third-party involvement. This initiative led to improved transparency and operational efficacy, paving the way for future development and security improvements. The restored control and trust positioned the client for continued innovation and growth.